Nivia

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info@altiustech.us
PEOPLE

Altius brings together human expertise and technology to foster customer-centric experiences and drive business growth. This vertical encapsulates a suite of services including Lead Nurturing & Customer Acquisition, Customer Life-Cycle Management, Tech Support, Bookkeeping & Accounting, and Transcription Services. These offerings are tailored by our dedicated professionals using data-driven strategies to manage each aspect of your customer's journey effectively.
Our commitment to exceeding customer expectations underpins every interaction, fostering customer loyalty, business growth, and long-term success. In essence, our people are at the heart of our operations; bringing dedication, expertise, and excellence to every business we serve.

Lead Nurturing & Customer Acquisition

Lead nurturing, Pre-sales, Appointment Setting, Telesales

Overview

Dynamic lead nurturing and customer acquisition services to accelerate business growth and forge meaningful connections that drive measurable results. With personalized strategies, data-driven insights, and a holistic approach to customer acquisition, we facilitate adaptable and seamless integration of lead nurturing, appointment setting, and telesales services tailored to discrete requirements.

Amplify leads, cultivate loyalty, and drive growth with a steady flow of Marketing Qualified Leads. Our lead nurturing strategies focus on fostering lasting and meaningful relationships that transcend the transactional. Our expert representatives apply data-driven communication, lead generation, and lead nurturing processes to cultivate your most promising customers through the lead nurturing funnel, providing your sales team with a steady stream of Marketing Qualified Leads.

End-to-end appointment-setting services to optimize efficiency in lead management and scheduling across industries. Specializing in experiential ce and luxury retail, our appointment-setting services assist businesses to seize, nourish, set, and manage appointments for every lead. From lead qualification to final appointments, we provide end-to-end scheduling services for your lead life-cycle in line with your brand's standards and above customer expectations. Be it client scheduling for wellness centers, setting up appointments with luxury retailers, products, or B2B collaborations with large businesses.

Tailored telesales models with expert teams, cutting-edge technology, and data-driven insights for exceptional sales experiences that drive measurable results. We believe people to be the heart of exceptional telemarketing, and along with great technology, a vital component of delivering outstanding value at every touchpoint. Our telesales teams leverage cutting-edge technologies and over two decades of industry experience to capitalize on every point of contact to foster sales opportunities. With a focus on data-driven insights into evolving consumer markets, we tailor our telesales models to address various industry requirements, generating mass sales with optimized cost-to-sales ratios, all while delivering exceptional sales experiences that only people can provide.

Customer Life-Cycle Management

Customer Support, Complaint Management, Customer Satisfaction Indexing, Customer Retention

Overview

Enhance customer experiences and foster long-term loyalty through a comprehensive suite of modular life-cycle management services tailored to unique business requirements and marketing funnels. From customer support and complaints management to satisfaction indexing, retention campaigns, and beyond, we ensure your business thrives at every consumer touchpoint.

Elevate customer experiences with dedicated support teams, genuine human connections, and quick problem-solving across multiple platforms. Our dedicated customer support teams are equipped to handle dynamic customer situations with patience, attentiveness, and adaptability. We prioritize delivering outstanding customer service through genuine human connections, extensive product knowledge, quick and efficient problem-solving, and personalized interactions. We also strive to stay up-to-date with evolving communication channels, utilizing platforms such as social media, messaging apps, email, live chat, and phone support to cater to customer needs.

Integrate frictionless complaints management, maximize customer retention, and foster brand loyalty through data-driven communication strategies and exceptional complaint resolution rates. Our complaints management teams work to create experiences your customers find favorable, convenient, and frictionless through an immutable standard of communication, timely updates, and transparent timelines. Meticulously crafted FAQs and scripts supported by comprehensive process mapping enable our complaint management teams to achieve outstanding first-call resolution rates.

Data-driven satisfaction indexing and sentiment evaluation for actionable market insights to drive informed decision-making and sustainable growth. Our customer satisfaction indexing service supplies your business with data-driven evaluations on performance, marketing effectiveness, product/service quality, and competitive position. Our satisfaction indexing models capture customer data from email, SMS, and phone calls, providing your business with a comprehensive and real-time overview of your customers' sentiments across a variety of customer interactions with your online/offline store. In addition, we offer thorough examination of this data through rigorous statistical analysis of customer journeys, complemented by a clearly outlined plan of action to support your business goals.

Foster customer loyalty and advocacy through cutting-edge business intelligence and data-driven retention strategies. We cultivate lasting relationships for your business by fostering trust, nurturing long-term partnerships based on mutual success, and creating brand advocates who passionately support your products or services. Our customer retention strategies prioritize trust-building, fostering customer satisfaction, excellent customer service, personalization, continual engagement, and data-driven customer relationship management to ensure your customers stay engaged and satisfied. Furthermore, we actively manage targeted customer outreach campaigns to re-engage those who have abandoned their purchases or strayed from your customer lifecycle.

Bookkeeping & Accounting

Comprehensive, modular, and secure Accounting & Bookkeeping Services for optimized efficiency, effortless convenience, and sustainable business growth. Altius provides accounting services designed for streamlined and adaptable efficiency across sales and purchase entries, payroll entries, income statement management, and client management.

Overview

Our specialized job card application allows you to easily create tasks for execution by our accounting teams; track the progress of each job card, request reviews, and enjoy the flexibility of choosing the number of outsourced work hours. This gives our clients the choice of starting small and scaling at a pace of their choosing. Dedicated to ensuring accurate bookkeeping and accounting executions, our processes are routinely supervised by our accounting experts who conduct thorough quality checks reinforced by random reviews.

Tech Support

Achieve frictionless e-commerce consumer navigation and optimize platform performance with comprehensive Tech Support across diverse technical requirements.

Overview

Our tech support services span 3 tiers of support functions catering to every aspect of your e-commerce tech needs. Be it providing guidance, troubleshooting, or proactive problem-solving, our experts provide step-by-step assistance across a variety of technical support functions crucial to enabling a truly digital business transformation in this era.

Our experts resolve functional queries from the customer, such as providing step-by-step guidance on order processing, booking assistance, appointment scheduling, and more, ensuring a seamless user experience with your business.

When customers encounter technical roadblocks, our proficient database team steps in to swiftly resolve any issues. We meticulously analyze the entry process into the database, ensuring smooth data flow for customers.

Here we take a proactive approach to problem-solving. Through advanced simulations that mirror user setups, we thoroughly test different technical scenarios to identify potential failures. By addressing these concerns before they impact users, uninterrupted operations are ensured. This proactive approach also extends to testing new products, features, and technologies, guaranteeing their reliability from the start.

Transcription

Overview

Our auto speech recognition, medical transcription, and medical coding services are all aimed at enhancing the delivery of patient care. Backed by a team of trained professionals and a meticulously crafted operating model, we seamlessly integrate your clinical documentation into your EHR system.